If your order is damaged in transit or you realize during installation that you purchased an incorrect item, please contact our support specialists right away for a replacement or refund.
Please refer to Sunco’s warranty policy regarding deformed, damaged, or defective items. If your item is not covered under a warranty, Sunco offers a 45-day return policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in the original packaging.
To complete your return, we require a receipt or proof of purchase, which may include your order number.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Items with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please confirm details with our Customer Service Team.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return Shipping Address:
163 W Cochran St
Simi Valley, CA 93065
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please Note: Original shipping charges will not be reimbursed unless the return is a result of a Sunco error. Bundled items need to be returned with all components for a full refund.
For more information, contact our support specialists via phone, email or chat.
Late or Missing Refund
If you haven’t received a refund yet, first check your bank account then contact your bank or credit card company. There is often some processing time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our support specialists via email, phone or chat.