Returns

At Sunco we value our customers and strive to assist you to meet and exceed your expectations. Here is our return process.

Damaged or Defective Items
1. Contact our Customer Support Team within the warranty period.
2. Provide proof of damage and proof of purchase.
3. Sunco will provide a replacement or a refund.
4. Route Shipping Insurance (only if you purchased at check-out):
   a. Go to Claims.route.com
   b. Enter Order information
   c. Expect a response within 24 hours of filing your claim 
   d. Route will place a new order on your behalf.
   e. If the inventory is out of stock, Route will issue a refund.

Returns or Exchanges
1. Contact our Customer Support Team within 45 days of purchase.
2. Once approved, Sunco will provide you with a Return Merchandise Authorization (RMA) number.
3. Sunco does not cover shipping cost of shipping for returned items.
4. Sunco can provide you with a shipping label and deduct the total cost from your refund.

Return Shipments
1. Please send your return item(s) to this address:
       Sunco Returns
       27811 Hancock Parkway
       Valencia, CA 91355
2. We recommend adding a signature requirement on shipments valued over $500.
3. Send tracking information to Sunco Customer Support Team.

Refunds
1. To qualify for a full refund, item must be:
   a. Unused
   b. In original packaging
   c. Include all components
2. Sunco will email you refund details once your item has been received and inspected.
3. Allow 3-5 business days for your refund to be posted on your original payment method.