Damaged or Defective Items
1. Contact our Customer Support Team within the warranty period.
2. Provide proof of damage and proof of purchase.
3. Sunco will provide a replacement or a refund.
4. Route Shipping Insurance (only if you purchased at check-out):
a. Go to Claims.route.com
b. Enter Order information
c. Expect a response within 24 hours of filing your claim
d. Route will place a new order on your behalf.
e. If the inventory is out of stock, Route will issue a refund.
Returns or Exchanges
1. Contact our Customer Support Team within 45 days of purchase.
2. Once approved, Sunco will provide you with a Return Merchandise Authorization (RMA) number.
3. Sunco does not cover shipping cost of shipping for returned items.
1. Please send your return item(s) to this address:
27811 Hancock Parkway
Valencia, CA 91355
2. We recommend adding a signature requirement on shipments valued over $500.
3. Send tracking information to Sunco Customer Support Team.
1. To qualify for a full refund, item must be:
b. In original packaging
c. Include all components
2. Sunco will email you refund details once your item has been received and inspected.
3. Allow 3-5 business days for your refund to be posted on your original payment method.