If your order is damaged in transit or you realize during installation that you purchased an incorrect item, please contact our support specialists right away for a replacement or refund.
Please refer to Sunco’s warranty policy regarding deformed, damaged, or defective items. If your item is not covered under a warranty, Sunco offers a 30-day return policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Items with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return Shipping Address:
163 W Cochran St,
Simi Valley CA 93065,
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please Note: Original shipping charges will not be reimbursed unless the return is a result of a Sunco error. Bundled items need to be returned with all components for a full refund.
For more information, contact our support specialists via phone, email or chat.
Late or Missing Refund
If you haven’t received a refund yet, first check your bank account then contact your bank or credit card company. There is often some processing time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our support specialists via email, phone or chat.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.